QUESTION

Who handles emergencies?

ANSWER

It depends on the type of emergency.

If it’s a medical, fire or suspected criminal or abuse emergency, just call 911 like you would if you lived anywhere else.

The local number in Golden for police/fire dispatch (if it’s maybe not QUITE an emergency) is 303-384-8045.

If the emergency involves flooding water, broken pipes, roofs falling in or the like, call the Office (303-279-9638). Someone is at the desk until 6 pm each night.

If your emergency happens after 6pm or before 9am on weekdays or before noon on Saturdays and Sundays, OR we’re on the other line and you can’t wait for us to get back to you…. Then call LCM property (303-221-1117) option 2.

Remember, an emergency is not an emergency if it can wait until morning!

QUESTION

Who is entitled to use the Clubhouse facilities?

ANSWER

Owners, residents and their guests may use the Clubhouse.

Owners and residents must be “registered” to use the facilities—that means keeping the Clubhouse Office updated with current contact information. An “owner” is anyone whose name is on the title for a unit. Family members of owners are not automatically eligible to use the Clubhouse. They must either be a resident or come as a guest in the accompaniment of an owner or a resident.

“Residents” are people who actually live at GRCA, be they owners, tenants, family members, friends, or roommates.

Residents under the age of 14 must be accompanied by someone at least 16 years of age.

QUESTION

What are the Clubhouse hours?

ANSWER

For general use of the facilities, hours are: Monday thru Thursday – 9 am until 6 pm. Friday 9 am until 9pm. Saturday – Noon until 9 pm. Sunday 12PM -8PM

Clubhouse is closed Easter, July 4th, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, the day after Christmas, and New Year’s Day. Early closing Thanksgiving Eve 5 PM, and New Year’s Eve 5 PM.

QUESTION

Who can rent the Party Room? How do we go about it?

ANSWER

There is a large room in the lower level of the Clubhouse that can be reserved by homeowners or residents for gatherings of up to 50 people. This “Party Room” is available for a $50.00 non-refundable rental fee. A contract outlining rules of usage must be signed by the homeowner or resident and a damage deposit check for $250 is required in addition to the rental fee.

Any Clubhouse staff member can make the arrangements for the reservation of the party room.

QUESTION

If we are having a party in the Party Room, may we use the kitchen?

ANSWER

Yes. The kitchen facilities are available for the use of the party who has reserved the party room! Also, there is a refrigerator within the party room itself. You must bring your own dishes, utensils etc.

QUESTION

Can we reserve the TV room or the Library in the Clubhouse?

ANSWER

The TV room and the Library can be reserved.

Please call the office for details. The phone number for the office is (303) 279-9638.

During football season, the game has first priority.

QUESTION

How do I register a complaint?

ANSWER

The easiest way is to use one of the contact forms on GRCA’s website goldenridgecondos.info, click “Contact Us” on the right side of the top banner on the home page, or our on-site Property Manager : Michael Hecht.

You can always call the office if something needs immediate attention (303-279-9638) or fax (303-273-9575).

Do keep in mind that GRCA does not have staff available to apprehend or identify miscreant critters and other people. If you have identified a rule-breaker culprit, however, we can follow up!

If I have a problem with my plumbing or heating who is responsible?

A: In general the homeowner is responsible for maintaining any fixtures within the unit; GRCA is responsible for maintaining any fixtures whose usage is shared with other units. This can get a bit tricky when drains are clogged or there is not enough heat, because the residents in each building share a common water and sewer system AND a common hot water heating system.

QUESTION

What do I do if I have a clogged drain?

ANSWER

If you are a tenant, call the owner of your unit, or the management company to whom you pay your rent.

Owners may wish to call their own plumber or attempt to unclog the drain themselves. However, for the homeowner’s convenience and for GRCA’s assistance in tracking problems, we recommend that the homeowner call the office (303-279-9638) and have us call one of the plumbers that the Association usually uses.

There are two plumbers that we generally use. The names of the plumbers and phone numbers are as follows:

1) Millusos Maintenance:

720-366-3457

2) MacVik Plumbing:

303-279-7971

The advantage to this is that if our plumbers find that the blockage is in a common line, GRCA pays the bill and not the homeowner. If our plumbers find that the blockage could only be attributable to the one unit, then that homeowner will be charged back for the plumber’s call.

QUESTION

What do I do if I have no heat?

ANSWER

If you are a tenant, call the owner or management company of your unit. He or she can call the GRCA office (303-279-9638) and request a “heat check”—or authorize the tenant to call—so that a time can be scheduled for the check when someone is at home!

Before calling, contact your neighbors to see if they have no heat also or if the problem is isolated to just your unit.

GRCA’s maintenance staff can determine if the unit has a faulty thermometer or a bad “zone valve”—the valve within a unit that controls the hot water coming into the baseboard heaters.

The maintenance of these items is the responsibility of the homeowner, but GRCA will help to isolate the problem. Also keep in mind that at the very early threatenings of the cold season the heating system may not as yet have been “fired up”. Conversely, well into the warm season, the heating system may already have been shut down! Again, call the office.

QUESTION

I’m remodeling or making repairs to my plumbing or heating fixtures. How do I get the water shut off?

ANSWER

Unfortunately for we remodelers 30-some years later, GRCA buildings were not fitted with water shut-offs to the individual units. So any time a change is being made that involves water supply lines, the water must be turned off for the whole building in bldgs. 9, 10 and 11… and for half of the building in bldgs. 1,2,3,6 and 7.

Call the Office (303-279-9638) to make arrangements.

We need to know a couple of days in advance so that notices can be posted in a timely manner.

We schedule water shut-offs on Weekdays only, between the hours of 10am and noon—in order to inconvenience as few people as possible.

QUESTION

There is water coming through my ceiling. What do I do?

ANSWER

First go upstairs and see if you can rouse your neighbor and find the source of the water. If you are successful then you have an issue between homeowners and can proceed to work it out.

If you can’t find the source of the water or can’t gain access to the unit above, call the office and we can help you trouble-shoot.

If you are on the top floor and have water coming thru your ceiling, it’s obviously a roof-leak problem.

Call the Office (303-279-9638). If it is before 9am or after 9pm, call LCM property (303-221-1117) option 2.

QUESTION

What are GRCA’s pet policies?

ANSWER

Generally speaking, just keep your pets from becoming a nuisance to other residents.

Dogs are to be kept on leash whenever outside your unit… that means hallways, stairwells and grounds.

Dogs are also not to be tethered to any object on the grounds and left unattended.

Dog droppings are to be picked up immediately– WHEREVER they occur on the grounds—and disposed of properly. This is also a City of Golden ordinance.

Dogs must be kept from barking to the extent that they become an annoyance to other residents.

Owners of dogs who become nuisances or owners who do not pick up their dog’s droppings or let them off leash are subject to fines.

QUESTION

Isn’t there ANY place on the grounds where my dog can be off leash?

ANSWER

Come to office to register your dog and get the code for the dog run.

QUESTION

How many units are in the GRCA complex?

ANSWER

There are a total of 372 units.

Each of the three 5-story buildings (9, 10, and 11) has 64 one- or two-bedroom units.

Each of the five 3-story buildings (1, 2, 3, 6, and 7) has 36 two- or three-bedroom units.

QUESTION

How many units are owner-occupied?

ANSWER

Our golden ratio is about 65/35(tenant/owner).

The actual percentage varies from time to time and becomes important whenever a unit is bought, sold or refinanced because of particular ratios required by lenders. Check with GRCA Office Manager 303-279-9638 for the exact current ratio.

QUESTION

What is included in the HOA fee?

ANSWER

Water, sewer, heat, domestic trash removal, grounds and common areas maintenance, and use of all Clubhouse facilities are all included.

QUESTION

How do we find out how much and where do we send our HOA fees?

ANSWER

Any staff person at the Clubhouse can look up the amount of the HOA fee for a particular unit.

Owners should call LCM Property Management at 303-221-1117 to arrange for payment booklets or automatic bank account withdrawals.

Payments should be mailed to Golden Ridge Condo Assoc., c/o LCM Property Management, PO Box 176031 Denver CO 80217-6031 Payments should arrive no later than the 10th of each month in order not to incur late fees.

QUESTION

What is the move in and move out times?

ANSWER

Residents may move in or out between 9am and 9pm.

QUESTION

I need to use the elevator to move with. How is this worked?

ANSWER

Come by the Office and ask the desk staff person.

QUESTION

I have large items to dispose of. Where do I take them?

ANSWER

Furniture and other large items should not be disposed of in the common on-site dumpsters.

Please call the Main Office for proper disposal. Certain items will be subject to a small disposal fee. This does NOT include televisions, refrigerators or air conditioners. For these, call an appliance store or look in the yellow pages or newspaper under “hauling”.

QUESTION

I need to sell some furniture. Can I post something on the bulletin boards?

ANSWER

All postings must first be approved and stamped by staff at the front desk at the Clubhouse.

Units for sale or rent, items for sale, services available, work wanted, lost or found notices and the like are the usual items for posting. There are a total of 19 bulletin board sites on the grounds, so if you want “total coverage” you should prepare 19 copies of your posting.

The Boards at the Clubhouse see the most traffic.

Boards are monitored weekly; outdated (more than one month old) or unstamped postings are removed.

QUESTION

Who provides TV, Internet and Phone services at GRCA?

ANSWER

These services for the individual units are not included with any HOA fees and are at the discretion of the homeowner or resident.

“Dishes” are allowed but not as a permanent installment, i.e. only permitted if mounted on a movable tri-pod or clamped to a railing, and only on the balcony or patio of the resident’s own unit.

Reception by dish is not possible from all units.

QUESTION

What TV, Internet or Phone services are available at the Clubhouse?

ANSWER

We have a NEW large-screen TV that is connected to Comcast cable. This is available to residents and their guests whenever the Clubhouse is available.

It is a 70” HDTV with HD service from Comcast.

Use of the NEW TV is on a first come, first serve basis.

The Clubhouse has a wireless Comcast internet connection that will work with your wireless-equipped laptop anywhere in the Clubhouse and also close to the Clubhouse outside.

Phones at the Clubhouse? You can usually borrow the phone at the front desk to make a quick call.

You can also fax or have a document copied for a small charge. Ask at the front desk.

QUESTION

How do I find out which parking space is mine?

ANSWER

The Clubhouse Office has these assignments on file. Anyone at the desk can look up the information for you.

QUESTION

What can I do if someone is parked in my parking space?

ANSWER

Come over to the Office and get a GRCA notice for posting on the windshield telling the culprit that he/she has made a mistake.

QUESTION

Can I use my parking space or a visitor space to “work on” my vehicle?

ANSWER

With the exception of polishing the exterior or an emergency repair not to exceed one hour, the answer is “no”. Check with the Office for a designated space available for changing your oil or doing other repairs that can be accomplished in one day.

QUESTION

Can I park an inoperable vehicle, unlicensed vehicle, or a camper, RV or commercial truck anywhere on the GRCA grounds?

ANSWER

Sorry, GRCA rules do not permit any of the above. Check at the Office for suggested alternatives in order to avoid being ticketed or towed.